Privacy Policy

1. Who We Are

Smokers Store is a trading name of IT2DAY LTD (Company No. 11515541). Our registered office address is Vyoren, Lowestoft Road, Beccles, NR34 7DE, United Kingdom. For data protection enquiries, contact us at info@smokersstore.co.uk.

We are the data controller of your personal information and are registered with the Information Commissioner's Office (ICO).

2. What Information We Collect

We may collect the following types of personal data:

• Identity data: first name, last name, title
• Contact data: email address, phone number, billing address, shipping address
• Transaction data: order history, payment details (processed securely by our payment partners — we do not store full card numbers)
• Technical data: IP address, browser type, device information, cookies
• Marketing data: your preferences for receiving marketing communications
• Age verification data: date of birth and age confirmation

3. How We Collect Your Data

We collect data directly from you when you:

• Create an account or register on our website
• Place an order
• Contact us via email, phone, or our contact form
• Subscribe to our newsletter or marketing communications
• Browse our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfil your orders, including payment and delivery
• To verify your age as required by law for smoking product sales
• To manage your account and provide customer support
• To send order confirmations, dispatch updates, and service messages
• To comply with legal obligations (e.g. HMRC record-keeping)
• To send marketing communications (only with your consent, which you can withdraw at any time)
• To improve our website, products, and services through analytics

The legal bases we rely on are: performance of a contract (processing orders), legal obligation (age verification, tax records), legitimate interests (customer service, fraud prevention), and consent (marketing).

5. Data Sharing

We may share your data with trusted third parties for the following purposes:

• Couriers: to deliver your orders (name, address, phone number)
• Payment processors: to process payments securely (we do not store full card details)
• Email service providers: to send order updates and marketing emails (with consent)
• Analytics providers: to understand website usage and improve our service
• Regulatory authorities: HMRC, Trading Standards, or law enforcement where required by law

We do not sell or rent your personal data to third parties for their own marketing purposes.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Order data: retained for 6 years as required by HMRC
• Account data: retained until you close your account or after 3 years of inactivity
• Marketing data: retained until you unsubscribe

7. Your Rights

Under UK GDPR, you have the following rights:

• Right to be informed: what data we collect and how we use it (this policy)
• Right of access: request a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data (subject to legal retention requirements)
• Right to restrict processing: limit how we use your data
• Right to data portability: receive your data in a commonly used format
• Right to object: object to processing based on legitimate interests or direct marketing

To exercise any of these rights, contact us at info@smokersstore.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and support our marketing efforts. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings.

Essential cookies are required for the website to function (e.g. cart, session management). Analytics and marketing cookies are used only with your consent.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. This includes SSL encryption, secure servers, and restricted data access.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. payment processors). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before submitting personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be notified to you by email where appropriate.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Email: info@smokersstore.co.uk
Contact form: smokersstore.co.uk/contact
Registered office: Vyoren, Lowestoft Road, Beccles, NR34 7DE, United Kingdom